The Blame Game

 Sometimes....Customers are the worst.

Especially when they try to make us workers out to be the bad guys...when it was their own fault that things didn't turn out in their favor.

It gets tiresome getting blamed and getting anger directed towards you...for something you didn't do.

We had a customer come into the store today.

One who interacted with the staff at the vet clinic first and ended up not having a good experience with them either.

I got involved when one of the vet staff asked for my aid in checking on stock in the back.

As apparently the customer had called our store FIVE times to see if we had a specific brand of prescription food in stock in a specific flavor.

It had to be the specific flavor because their dog was super sensitive to foods and could only eat like this one food.

And apparently this customer had been reassured that we did indeed have the product in stock. In the flavor they wanted. 

They'd driven down from the next valley over. Apparently 'wasted half their day' coming to us. 

Only to discover that the specific flavor they were seeking...wasn't at our store.

We had 2 other flavors. But neither one was the one they needed. 

I double checked the back.

Checked with our sister store.

But this specific flavor -a flavor I'd never seen in any prescription food before--wasn't available.

The customer ended up picking up a different flavor. Salmon instead to 'try' because they needed something to feed their dog.

And while checking out at the register...they encountered my head manager.

And when they complained about being lied to.

The manager called them out on it.

Because this manager was the one who had talked to them on the phone. And the customer hadn't called five times. They'd called only once. 

And in that call they had only asked if we had the specific type of food in stock. 

Which we did.

But they hadn't brought up that they needed a specific flavor of this food to the head manager. It hadn't come up. 

*exhales*

Like I said....some customers are the worst.

Until you next find these words;
I'll be watching the leaves. 
Enjoy the day!

-Sarnic Dirchi