Finicky

It's so weird how needy customers can be. Or like they can be such sticklers for things. Especially prices. Like it's a sin that a price isn't the one that they want.

And like. It's something we've dealt with hundreds and hundreds of time and it's the sort of situation where it's a *roll your eyes* and move on sort of thing.

But with the pandemic....you gotta wonder why people insist on being difficult. 

Like we had a customer come into the store, who had bought a fish tank earlier on Saturday.

-I'm pretty sure it's the same customer that I actively sought to avoid on Saturday after realizing they were going to be a difficult customer so I went on lunch to give myself a break. 

And so this customer came into the store wanting to get a heater for the tank they had bought on Saturday as they'd gone for our clearance one that doesn't come with a heater.

So pointed out where the heaters were to the customer....
And somehow in the process of picking out a heater...the customer also decided that they wanted to get another clearance tank.

Only they grabbed the wrong one. And that one had a heater already included which I tried to tell the customer, but the customer wanted the tank without the heater because it was cheaper.

But they were wanting to get a cheap heater too.
Only our less expensive ones for that 10 gallon tank...we were out of stock on.
Because customers have been buying a lot of tanks and fish and accessories due to being stuck at home. *exhales* 

The customer was insistant though. To get a less expensive heater. They wanted to try and pricematch online.

Which looking at our online site the heater I had recommended earlier was actually $3 cheaper.

but still more expensive than the customer was wanting to buy.
It seems like they were trying to spend less than $20 on the heater. Probably as low as $13 if they could manage it.
But the ones that they found online were either out of stock at my store or were prices from other websites that I couldn't price match. 

I finally told the customer that if they were wanting a cheaper heater then they would have to wait until later in the week when our trucks came in. Because we didn't have them here.

Which was a frustrating like twenty minute ordeal. *exhales* 

It's frustrating to be helping a customer only for them to end up not taking your help. Or putting the product back and deciding to wait. *exhales* 

I had another customer who was obsessed with prices later on as well.

Where I rang up some bags of dog food for them and the price came up as $16.99 each.
But the customer insisted that it was $15.99 each.

So I went back to verify and the price was the 16.99 spot on the shelf and the spot was empty.'
But like three spots over was the 15.99 price. 

And the customer insisted that they had got the bags from that 15.99 spot.

*exhales* And the remaining bags on the shelf had been slightly askew so it was possible another bag had been there earlier. 
But like....I don't know why the customer was quibbling so over a simple dollar. Especially when we were in the right and it's unknown if the bags were actually in the wrong spot.

Still I gave them the difference after having the customer show me where they'd got the bags from. And they picked out that $15.99 spot without hesitation. 

It's just like....why be difficult?
Us workers are already under a ton of stress. Customers really don't need to make it any harder on us by being sticklers for prices or by being needy and insisting on being difficult. 

I just...I don't get it. Why some people just insist on being difficult no matter what. 

Until you next read these words;
I'll be watching the leaves.
Enjoy the day!

-Sarnic Dirchi