Paper Jam?

 There's some rather cool things that technology can do now that you wouldn't have considered possible even a couple years ago. 

Today's amazement deals with our Salon Printer...

And the fact that it hasn't been working the last couple of days.

I had no idea what was wrong myself, had only heard it from others that it wasn't working and that Head Manager wasn't able to get it fixed after messing with it. 

And I'd thought a work order had been put in before this point...but it apparently hasn't been....

So deciding to help grooming out so they didn't have to constantly make the trek to our office printer for their invoices. 

I got on the phone with our service center to see if I could get a work order placed so that we could get someone out here to look at the printer. 

And understandably telling the dude on the other end that "we've tried everything to fix it." isn't really believable. 

I know. I've dealt with customers who haven't actually 'tried' everything. 

And it was cool because the IT dude was able to pull up the Salon Printer to see what all the fuss was about and he's like "Oh it looks like you're experiencing a paper jam" which I was pretty sure wasn't the case because like....that would have been an easy fix. "and your imageing is at 0% and it's not recognizing the toner or that the tray is in the printer..." 

So basically the printer has gone "RED ALERT" all over nothing is working. 

Then the IT dude was like "Do you have a work phone on you?"

And I was like ?? What does that have to do with the printer?

Well, he can access our work phones remotely too. 

Which I was aware of because they've had to do that to fix problems with the phones before.

But he was like "I'm going to access your phone so I can get into your camera so I can see what's going on."

Which is exactly what he did. He was able to remotely access the work phone get into the camera app and actually see what I was showing him without ever stepping into the store.

Though that did mean I had to be his hands and eyes.

Because first he had me take out the toner to examine it and make sure that was in good shape and free from like hair build up -because in the salon hair gets EVERYWHERE.- and the remove the imaging device to examine it...and then remove the tray and examine it. And then look at the top of the printer and the back of the printer...basically looked everywhere that could potentially cause a 'paper jam' 

And there was nothing.

Literally nothing. 

No paper, no hair clogs, all the items I pulled out for him to look at through the camera looked in fine condition....

But the printer wasn't recognizing any of it. 

It couldn't recognize the tray being installed. Couldn't recognize that there was no paper jam.

So the IT dude was like 'Yah...looks like I'll have to escalate this and get a tech out to you." 

Which HA.

I was right that we'd need a tech to come out and look at it. 

Though I am sad that I won't be able to see the resolution to this issue in person since the tech will most likely come in tomorrow and I have the day off.

Because I am curious as to why the printer isn't recognizing anything being where it's supposed to be. 

Like will the end result be a whole new printer? Or just new parts? The IT dude was talking new parts...but like...I could see it having to be a new printer as well....

Guess I'll have to wait and see if I get an answer next time I come into work.

Until you next find these words;
I'll be watching the leaves.
Enjoy the day!

-Sarnic Dirchi