Return Me?

So at work we have a 60 day return policy on most products brought in the store. (animals have a shorter time frame) 

Where in most situations we will return a product if the customer brings it back in with the receipt.

However, 

Due to the pandemic, there was a period of like...three months where we weren't allowing any returns at all. From like March to May. 

So if you bought the item. You couldn't return it. Not yet. Because the virus was still unknown at that point. There was still too much we didn't know about how it spreads and such.

So no returns were allowed. 

But at the end of May we reversed that. 

And gave customers a 2 months grace period where they could return any products purchased before the end of May without any issue.

It was still work for us as we had to quarantine the returns instead of returning them straight to the floor, but the customers could finally return their product they didn't want. 

But I'm guessing that people didn't get the memo?

Which isn't surprising. Customers often don't 'get the memo' just like they 'can't read' and 'can't do math' 

Because over the past few days we've hand a handful of people come in to do returns that are over 60 days.

Returns where the customers had bought them months and months ago, some during the time we weren't allowing returns, others from after we started allowing returns.

But needless to say. Our 2 month grace period is long past as it ended in July. 

It's now November.

And I get the confusion with customers because like...the pandemic is still going on. It's not over. It's not gone. We're still in the middle of it. Or even heading into another turn for the worse since my state is currently experiencing a spike of higher cases than at any other time. 

So I can see that people might think that we don't allow returns still.

But yah....our grace period is over....

And like...who waits six months to try and return something. *shakes head* I don't get it. 

Until you next read these words;
I'll be watching the leaves. 
Enjoy the day!

-Sarnic Dirchi