Where you can set something down or put something somewhere and think "I won't forget where this is." Only for like not even two minutes later for you to be wondering where you put the thing. It's even worse when you put something down without realizing you put it down because you were distracted and then can't remember what you actually did with it.
I get it.
It happens.
But that still doesn't mean it isn't extremely frustrating to deal with at work.
Like the time a customer came up to me saying that he'd set down a bag of goldfish somewhere and couldn't find it. That was a 'fun' search of the store to try and get to the fish before they died. -Luckily we found them.
Today...
I had a woman bring in some dead fish and her receipt.
Not a big deal. Happens all the time. (unfortunately)
However, the first problem with this customer was that the receipt she had given me was one day over our guarantee...but only had like half of the dead fish listed on it.
"Are you sure?" She said. "I swear the other two were on it."
"Yah. You have a platy a pleco and two tetras listed here...but not the betta or the molly you bought. Is there another receipt?"
To which she was like "Yah! I know I had it! I thought I gave them both to you!"
Cue her digging through her humongous purse to pull out a large wallet that is stuffed full of receipts.
Which....Why? Why so many receipts? Why do you need to keep Walmart receipts? I still have never fully comprehended it.
In any case like five or six minutes into searching her purse and finding nothing I was like. "Okay I can go find an Ipad and search for it there."
-As we can look up receipts if you used your membership at the register -aka your phone number-
So I walk away, get around the corner before I hear the woman calling for me.
So I come back and she'd finally found the other receipt.
But guess what?
That receipt is over the 14 days by like another week.
So technically I could have said "Sorry I can't return your fish" because if it's over the guarantee I can do that.
But I'd just spent 10 minutes with this woman as she dug through her huge purse to find it. And I was feeling generous like....I didn't want to waste both of our time.
So I was like "This is over our guarantee but I'll make an exception this time." And so I marked up both receipts handed them to her directly saying "You'll need these at the register so keep them handy." or something along those lines.
And me being the helpful me that I am, I grabbed another receipt she'd pulled out and said "I'm putting this one in your bag because you don't need it." and proceeded to place it in her bag before adding. "I'm going to take care of the dead fish, just let me know when you're ready for me to get you more."
Because she'd decided that she wanted to get replacement fish, but hadn't decided on what to get.
I proceeded to do other tasks, namely catching myself some fish for me to buy because I had no other customers needing help at that moment and I was off soon. And I was like, might as well catch my own fish while waiting for this customer to pick.
But I ended up going to clock out before she'd decided. So my coworker ended up helping her.
And I'd come back to the fish wall. Now wearing a coat over my uniform, with my hair down to disguise the fact that I worked here so people wouldn't ask me for help.
I'd already bagged up my fish, but I was debating about whether or not to buy some female bettas to put into my 125 as well.
So while I was looking at all the colors.
I overheard my coworker talking to the woman. -as I had informed my coworker before I left to clock out that the woman had returned dead fish, I'd marked the receipts, and she just needed replacements when she was ready.
My coworker was like: And my coworker marked your receipts correct?
The customer responded with: "Yah, she took them up to the register for me."
*record scratch*
I did what now?
No I didn't!
So I responded with just that. "No I didn't. I handed them to you!"
No surprise that the woman looked at me a bit confused -not in obvious uniform anymore- like 'who are you?'
She got it quickly enough though.
"You said you were taking them up to register one." she told me. "You just gave me this receipt, but you held onto the other two." She held up the receipt that I. ME. I. had put into her bag AFTER I'd handed her her other receipts.
"No, I gave you your receipts, but that one in your bag, and then I took your dead fish away. I never went up to the register. You have the receipts."
"Nu-uh. You held onto them. You took them to the register."
"Ma'am" I said shaking my head. "I never went up to the register for you, I just took your dead fish, but I didn't take them up to the register, but I can double check I didn't put your receipts with the dead fish."
Because geez this woman was confident that I had kept her receipts even though I had known I hadn't. I don't hold onto pieces of paper without reason. I make sure to give receipts back because guess what? The customer needs them at the register. *shakes head*
Still I checked. But yep. No paper with the dead fish.
"Have you checked your pockets?" I asked the woman when I returned.
She was like "It would be IN my Purse!"
And I was like "Did you check your pockets?"
and she did the typical 'pat the pockets, stuff her fists in for like half a second and pull them out and go' "Nope not in there!"
"I'm sure I heard paper rustling in there, check again." was my response. Because I would not be proven wrong. They had to be in her pockets.
"That was just my keys." the woman shot back.
Didn't sound like keys to me but whatever.
^^;; About this point my coworker was like "How about we just go look up the receipts at the register" And took the customer and her fish up to register 3 to have the cashier there look up the receipts.
At this point I was irritated and frustrated and not at all in the mood to try and pick out betta fish anymore.
So I too grabbed my fish and went up to the registers.
And I saw my coworker marking a receipt so I was like "You found them?"
"Yep!' was her response.
"Cool. It was these four fish that she brought back dead." I told her listing off the fish because my coworker wouldn't know which ones I had marked returned.
And it was weird, because the customer, instead of standing by my coworker in the lane where she could then return the dead fish and buy the new fish...she was standing in the next lane over, hovering over the cashiers shoulder, watching my coworker mark the receipts.
O.o
Such a weird place to decide to stand.
However, there was a problem with one of the receipts. In that my coworker had printed off a wrong one. So the last two fish weren't on either receipt.
But before we could look up that last receipt.
The customer suddenly moves, leans over, and puts two receipts on the counter.
The missing ones.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I KNEW IT!!!
I looked at her and was like "See! I told you you had them!"
Like literally I said something like that...which probably wasn't the best way to go about that, but like I KNEW IT. I KNEW IT. She HAD them and they were probably IN HER POCKET like I TOLD HER THEY WERE. and AGGGGHHHHHHH
But I was like "great you have the receipts. You can come around" -since she was still standing BEHIND the cashier- "and the cashier can help you out." Because the fish were already at the register and so were the receipts.
So problem solved. Customer helped.
Therefore, I, still holding my own two bags of fish, went back to register one to be helped up there.
Only I glanced over and saw the customer right next to me. To which I was like "Your fish are on register 3" where she'd just been standing.
She was like "But you're holding my fish!"
*deep breaths* These are MY fish. Your fish are on register 3.
Like why would I take your fish lady? I'm not ON THE CLOCK anymore. *shakes head*
She was like "Oh." and went back to register 3.
Gah.
Just GAH.
Such a trial customer to go through.
Like how? I don't get it? How could you not realize you had the receipts the entire time? How could you not see that your fish were still on the register and not with me?
*shakes head*
Like I said...I get that people set things down without thinking about it or realizing it. So I get it.
I also get that customers don't always bring their glasses with them (which is still so weird) so that they can see things clearly.
But this...was just a weird and frustrating interaction overall.
Until you next see these words;
I'll be watching the leaves.
Enjoy the day!
-Sarnic Dirchi
Congrats Olympic Medalists!!
Norway: 13 Gold 14 Silver 11 Bronze 38 Total
Germany: 14 Gold 9 Silver 7 Bronze 30 Total
Canada: 11 Gold 8 Silver 10 Bronze 29 Total
United States: 9 Gold 8 Silver 6 Bronze 23 Total
Netherlands: 8 Gold 6 Silver 6 Bronze 20 Total
Republic of Korea: 5 Gold 8 Silver 4 Bronze 17 Total
O.A. from Russia: 1 Gold 6 Silver 9 Bronze 16 Total
Switzerland: 5 Gold 6 Silver 4 Bronze 15 Total
France: 5 Gold 4 Silver 6 Bronze 15 Total
France: 5 Gold 4 Silver 6 Bronze 15 Total
Austria: 5 Gold 3 Silver 6 Bronze 14 Total
Sweden: 7 Gold 6 Silver 13 Total
Japan: 4 Gold 5 Silver 4 Bronze 13 Total
Italy: 3 Gold 2 Silver 5 Bronze 10 Total
China: 1 Gold 6 Silver 2 Bronze 9 Total
Czech Republic: 2 Gold 2 Silver 3 Bronze 7 Total
Czech Republic: 2 Gold 2 Silver 3 Bronze 7 Total
Finland: 1 Gold 4 Bronze 5 Total
Great Britain: 1 Gold 4 Bronze 5 Total
Great Britain: 1 Gold 4 Bronze 5 Total
Belarus: 2 Gold 1 Silver 3 Total
Slovakia: 1 Gold 2 Silver 3 Total
Australia: 2 Silver 1 Bronze 3 Total
Poland: 1 Gold 1 Bronze 2 Total
Slovakia: 1 Gold 2 Silver 3 Total
Australia: 2 Silver 1 Bronze 3 Total
Poland: 1 Gold 1 Bronze 2 Total
Slovenia: 1 Silver 1 Bronze 2 Total
New Zealand: 2 Bronze 2 Total
Spain: 2 Bronze 2 Total
Spain: 2 Bronze 2 Total
Hungary 1 Gold 1 Total
Ukraine: 1 Gold 1 Total
Ukraine: 1 Gold 1 Total
Belgium 1 Silver 1 Total
Kazakhstan: 1 Bronze 1 Total
Kazakhstan: 1 Bronze 1 Total
Latvia: 1 Bronze 1 Total
Liechtenstein: 1 Bronze 1 Total
Liechtenstein: 1 Bronze 1 Total
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