Why Wait To Return It?

I'll never understand the customers who come into the store wanting to return items.....more specifically items that they bought forever ago.

Like, my store has a 60 day return policy. You have TWO MONTHS to bring back something. 

We're even nice and will accept back returns that have been opened or half used.

Like as long as we have the receipt, it's within 60 days, and if the product has a quantity to it...so long as that quantity is half unused we'll return it and either replace the item, give you your money back, or put the cost of that item towards other items you're buying in store.

Like it's not a bad policy.

And yet I routinely have customers, specifically older customers, come into the store wanting to return items that quit working, broke, or they just never used it....like forever ago.

It often makes me wonder if customers are just trying to find ways to 'get money' and so try to return items to get that money back. 

Today, it was an older couple that had bought a dog seat -for a car- back in JUNE of 2023. And during their 'second vacation' the strap that holds the dog into the seat broke. The part where the strap connects to the main seat just...pulled away. 

And the customers were upset about it. Because they said it broke in like...Octoberish? And the strap should have been 'more sturdy' and 'everyone online is complaining about it' and "they should have the strap wrap all the way down around the seat." etc etc etc.

And like....they bought it in JUNE. the 60 days was up in AUGUST.

And maybe...MAYBE if they had brought the seat in when it broke in October. I would have made an exception. Okay. I would have returned it.

But it's been SEVEN MONTHS. 

And you're only NOW trying to return it? Like....if you wanted it so badly why didn't you get a replacement sooner? Why do you only care NOW? 

And the dude was like "It said on the instructions "if you're not satisfied bring this back to the store." and I'm like "Well, we only have a 60 day guarantee. So you'd have to take it up with the manufacture. Because we only accept returns within 60 days." 

And like. I did offer to discount their purchase if they wanted to get a replacement. But the dude was like "What's the point! It's just going to break in the same way!" 

..... *exhales*

So yah. He decided he'd try and fix it himself. 

But I do have to wonder why they only care now in JANUARY and not back in OCTOBER when it broke. If it was THAT important I would have been right back at the store THEN. Not waiting another THREE MONTHS to try and return it for money. 

I don't get people. 

Until you next find these words;
I'll be watching the leaves. 
Enjoy the day!

-Sarnic Dirchi