Wednesday, July 19, 2017

Shut. The. Door.

There are days when I don't understand people.
Particularly customers at work
Even more Particularly, Customers who come into work before our store opens.

You see, like a year or so ago, we changed the store policy where our doors have to open when our grooming department opens. (because they open two hours earlier than the main store) 
So instead of having the automatic doors locked and waiting for customers to ring the doorbell, the grooming customers can now just walk right in the store.

However.
Customers apparently can't read signs.
Because an automatic door opening on it's own must mean that the store is open right?

And that has become a bit of a problem for us.
Because within the last month or so we've had many customers coming in to shop like an hour before we open. >.< 
And we don't always catch those customers before they're waiting at the register waiting to check out.

I mean, it was normal to get a person every now and then who'd come into the store too early.

But the past couple of weeks it has literally been like five or six people coming into the store an hour early.
Which really customers....why are you even up! Why do you assume the store is open?! No store opens at 8am!! 

*shakes head* 
It got so bad that my manager on duty had to take action and chose to keep our doors shut so that they don't open automatically when people approach. Therefore making most of them double check the hours on the door and realize that No, we aren't open yet. 

For the most part we don't keep them locked, so observant grooming customers can figure out that they can just pull the doors open and enter the building.
-Determined normal shoppers occasionally figure this out too....
Though honestly, if the sliding doors that usually automatically open don't automatically open when you approach and you have to pull them open....shouldn't that tell you that the store isn't open yet??
*shakes head* 

However, the main irritation I have when our doors don't automatically close.
Is the fact that people will pull the doors wide open.....and then leave them wide open.
Even though they were closed when the customer approached.

And I don't get it....
Like if the doors are shut, why not shut them again after you pull them open?
It's only good manners. 

Are you thinking that you're doing the store a favor by forcing the doors open? Like you figure that we'd be grateful that customers can easily access the doors? 
Because we're not.

I'm not.
I get irritated when I have to walk to the front of the store three or four times, interrupting my cleaning duties, to go shut that door. >.< 

Ugh.

Honestly....either we should have grooming open the same time as the main store or the main store open the same time as grooming, because having two different opening times can have their bad days when it comes to dealing with customers.

Until you next read these words;
I'll be watching the leaves.
Enjoy the day!

-Sarnic Dirchi

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