*exhales* Why do people... ... Make things complicated???
So.
Yesterday afternoon we had a customer come bring a Conure back to the store that they'd purchased from us because they discovered that they were allergic to the bird.
Which yikes. :S Not fun to find out. But at least the customer realized it within our return policy (they'd only had the bird a couple days)
And like...it should have been a simple enough return.
However. Conures have gotten super pricy during the pandemic. Basically doubling in price to be just under $700.
Again. Easy enough to return....if the customer had paid with a card.
They had not paid with a card.
Somehow this customer had like $700 in CASH that they paid with for the bird.
... Who brings that much cash with them to a pet store??!?!?!!? *shakes head*
This became a bigger deal because our registers do not usually have that much cash on hand in their drawers. And unfortunately, this return wasn't done on the first register where we get a lot of traffic and could have possibly covered that cash return there....
No. This return was done on the less often used register 2.
Which meant we definitely didn't have enough cash in the drawer to do the return.
Which meant that the manager had to go borrow the remaining money from our safe in order to give the customer their money back.
Which meant that Register 2 was now very short changed AND owed the safe.
(As we need the registers to be balanced at a certain amount and we were definitely under that amount and now had the added issue of making enough money to pay back the safe....)
In any case.
It's the sort of situation where common sense would dictate that we move our cashier to the second register for a while in order to try and get more cash transactions going through it so that we could have enough money in the register to cover all the bases.
I even informed our mid manager that this would be the case and that they'd need to put our closing cashier on 2 when they came in so that we could get that taken care of.
AND my Head Manager also informed our VP manager -who was closing manager last night- as well that the closing cashier needed to be on register 2 for the evening.
The cashier did not stay on register 2 for the evening. -_-
According to the managers apparently the cashier kept 'jumping over to 1"
Which is... odd... because this particular cashier has stated multiple times that they prefer cashering on register 2 and not on 1.
So why would they not stay on 2 unless there was a miscommunication somewhere?? *shakes head*
In any case.
End of the night comes and Register 2 is still too short to pay back the safe or even out with the amount it's supposed to balanced to.
Which annoying. But no big deal. We can just imput a code in Register 1 to transfer the extra money we know is there (since 1 is the most popular register to use) over to Register 2 and get it all sorted.
It was not all sorted.
I'm not sure what all happened, but VP manager ended up locking their keys in a locked room while trying to figure out what codes to use to do those money transfers so had to have the mid manager come back to the store to unlock the room the keys were locked in but also to help figure out what was going on with the money in the registers.
*exhales*
Like I'm not surprised something went wrong last night as VP manager isn't the....best with computer stuff. They're very forgetful when it comes to computer related tasks and chores and such.
But like Mid Manager has a lot of experience with everything and SHOULD have been able to do all the transfers and money movement without issue.
Key word. Should.
It didn't go like that. Mid manager ended up messing things up further by accidentally using the wrong code on register 2 that ended up taking MORE MONEY OUT of the register instead of transfering said money from 1 to 2. And because it was getting late the registers were throwing fits and causing more problems.....
My poor Head Manager ended up being stuck on the phone with both of those managers FOR AN HOUR trying to figure out how to fix everything.
My two managers last night didn't end up leaving until ELEVEN last night.
Which is crazy because they should have been off at least an hour earlier. *shakes head*
I honestly don't understand what went wrong.
Like. It should have been easy. Transfer the missing amount of money needed from 1 to 2. Then take the money out of 2 to pay back the safe.
There shouldn't have been complications.
Yet there were complications.
And I know they didn't properly figure it all out.
Because when I closed down register 1 tonight.....there was an extra TWO HUNDRED dollars in the till that wasn't supposed to be there.
Which mean more than likely that the till started out in the day in the computer system with having $200 extra dollars in it that shouldn't have been in it. So even if the tills were balanced physically to the proper amount...with all the chaos of yesterday the computer system thought that there was more money in there than there should have been....
Who knows.
My Head Manager just had me add the extra money to the deposit anyways since it probably should have been placed there last night in last nights deposit. *shrugs* I don't know.
In any case.
It's just....crazy. That so much went wrong yesterday....when it easily could have been fixed through very simple and minor things. *shakes head*
Until you next find these words;
I'll be watching the leaves.
Enjoy the day!
-Sarnic Dirchi
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