Tuesday, October 2, 2018

Which one Which one

It's not an uncommon occurrence to deal with indecisive customers.
There's a ton of options in the store after all.
More than one thing to pick from in each section.
So it makes sense that customers can get a bit overwhelmed and have trouble deciding on things.

For me it most often happens with the fish.
Since we have like 80 different tanks full of fish....it can take a bit of time for a customer to decide what they want. 
--Which is why I usually prefer them to be decided before I come help them because if they aren't ready....standing there doing nothing can get a bit tedious.

Today it wasn't fish though.

No it was a customer who was interested in getting a couple of birds for her work office at home because her husband had gotten a couple of birds and taken them with him for while he's working out of state, and she wanted one of her own. 

Her main thing was that she wanted a smaller cage.
Wanted a parakeet.
But knew that the parakeets were more social and wanted to know if having one bird would be a bad thing. Or if getting too would be too many for the cage.

In reality this sort of conversation would be like a 15 minute deal.
Decide on the cage, pick out some toys, pick out some food, and then pick out the birds. 

But for this customer...
It was a more monumental process.
In that she had a cage in mind...but was worried it was too small.
However, in showing her like three other cages and going over the dimensions.
We realized they were all about the same size, just with different shaped tops to the cage.

But getting to that decision....took like twenty minutes.
Picking out perches, toys, food....each one took like six times as long as it should have.
Because she was dithering. Trying to decide what was best. What would work. What she should do.

Honestly, I'd already helped her for at least thirty to forty minutes before we finally got to the birds.

-It was a good thing she came into the store while it was basically dead else I would have had a ton of impatient customers in my department. :S 

In any case.
We finally get to the birds.
And she has one parakeet, blue with a yellow face, that she definitely wants. 
But she wanted to get that one a companion bird....

And that's where the problem came in.
Because she couldn't decide. 

There was a pure yellow one, a pure white one, a greyblue w/ yellow tail feathers, and a more sky blue parakeet that she liked. 

And she wanted to make sure they would get along with the one parakeet she'd already chosen.

-Which she nearly unchose it when I said it was most likely a girl as she didn't think she wanted a girl. 
She ended up getting that one anyways.

But at least four times.
FOUR Times.
She would say "I want this one!" And I would go to catch it. 
And she would change her mind.
No! No! Wait!

*exhales*

I think it took her another 45 minutes to decide.
I ended up leaving her and coming back at least three times to make sure there weren't any customers needing help while she was sitting there dithering. 

In the end though.
She decided to go for the skyblue bird (after changing her mind from the pure white one last second) 

The main reason she liked the skyblue one was that it was more mellow, and her first parakeet pick would hang out nearby it.
So she figured they would be good for each other.

Which actually proved to be kinda true.

As when I finally went to catch the birds.
I checked the band number around their leg.
And discovered that they were next to each other number wise. Like #944 and #945 
Which meant they had come in together.

I told the customer that when I brought the boxed up birds to her.
As I could sense she was still trying to decide if she made the right choice.

And hearing that they'd come in together was a relief to her because she figured the birds would get along then.

*shrugs* No guarantees lol. 
But it was definitely a good sign if they'd been together before they came into the store that they would be fine at their new home.

In any case.
After catching the birds and taking them up to the register...
I made sure to avoid her for the next twenty minutes she was still in the store.
-As she needed to grab food for her other pets.
But I also saw her back at the bird things looking at branches and such so she was probably going over her choices there again as well.

*fingers crossed* That the birds do well at her place and she stays happy with them. 

Until you next see these words;
I'll be watching the leaves.
Enjoy the day!

-Sarnic Dirchi

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